Killarney Credit Union

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What's happening here at Killarney Credit Union

 
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Killarney Credit Union

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Central Credit Register

Notice to Members who have Outstanding Loans and Loan Applicants 

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Members will shortly be recieving letters in relation to the Central Credit Register. Information on your loans over €500 will be uploaded to the Central Credit Register database. 

The Central Credit Register is a national database that will, on request, provide:

a borrower with an individual credit report detailing their credit agreements;
a lender with comprehensive information to help with credit assessments; and
the Central Bank with better insights into national trends in the provision of credit.
The Credit Reporting Act 2013 requires us to process your personal and credit information for the Central Credit Register. From 30 June 2017, we will submit personal information to the Central Credit Register that we may already have about you, like:

your name;
address;
date of birth; and
personal public service number (PPSN) – a very important piece of information for matching.
The Central Credit Register needs this information to make sure it accurately matches your loans, including loans that you may have with other lenders. Producing a full and accurate credit report is one of the main aims of the Central Credit Register. We will also submit credit information each month about your loans, if the loan is for €500 or more.

Your loan information will be stored securely on the Central Credit Register where it will be used to create your credit report. The Central Credit Register will not calculate a score or grade for your credit report. Information will be kept on the Central Credit Register for five years after your loan is paid off.

In early 2018, credit reports will become available from the Central Credit Register. Once available, you may request your report at any time and are entitled to one free report each calendar year.

Lenders may only access your credit report:

when considering an application for a new loan;
if you ask to change the terms of a loan; or
if they are reviewing a loan in arrears.
Employers, landlords, or any other person or entity cannot access your credit report without your written consent.

You do not need to take any action. We will shortly begin to send information on your loans to the Central Credit Register.

Quick Information Factsheet

We invite you to read the Central Credit Register Consumer Guide 

If you have any other question about any of your loans with us, you can contact us at (064-6631344)

Art Competition 2017

Art Competition 2017

OMI14589 Art Competition Poster 2017

We are now accepting entries for the Credit Union Art Competition 2017. The theme of this years competition is "Set your imagination free". Closing date for the competiton is Friday 20th October. Please read the terms and conditions carefully for entry. Completed entries are accepted in all branches. 

Application Form

Terms & Conditions

Potential phishing scam

Killarney Credit Union have been informed that there's currently an email phishing scam targeting credit union members throughout the country.
Members who have been targeted will receive an email from the email address This email address is being protected from spambots. You need JavaScript enabled to view it. or one similar to this. The email will inform the member of a file named "Payment Confirmation" that's been transferred to them through a site called WeTransfer, by what appears to be from Killarney Credit Union, and will be encouraged to click to download the files.
This scam is designed to collect members' personal details with a view to gaining access to personal financial accounts.
Please ensure that that you do not open unexpected emails from Killarney Credit Union with this type of content. Avoid opening any attachements that you are not sure of, please contact the credit union directly to confirm the sender details if you are unsure. 

If you have any queries or concerns about this or have recieved this type of email correspondence, please contact Killarney Credit Union on 064-6631344.

Zeminar 2017

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Killarney Credit Union urges local youth to get inspired with Zeminar.

Killarney Credit Union is delighted to announce that they have partnered with Zeminar, a youth-focused summit for 15 to 20 year olds – known as Generation Z. The event, now in its second year, introduces young people to some of the best and most innovative organisations in Ireland, and focuses on issues and topics of specific interest to their age group. The summit will take place over three-days in the RDS, Dublin from 10th to 12th October.
This year Credit Union Youth Ambassadors, Gary & Paul O’Donovan will take to the stage on the 10th of October to discuss how they are ‘Inspiring the Next Generation’ and to share their unique brand of wit, banter and observations on life with Zeminar attendees. Guest speakers Anna Geary, Harry McCann, Professor Donal O’Shea and Doireann Garrihy will also headline at the event, amongst many others. Killarney Credit Union is encouraging young people and local schools interested in attending to get in touch for information about tickets for the hotly anticipated event.
Joy Clifford Vaughan, Youth Officer from Killarney Credit Union said: ‘We are delighted to be involved in such a unique and interactive event that informs, educates and inspires an entire generation. At Killarney Credit Union we are very cognisant of our role and responsibility in supporting the youth of our community, and Zeminar will allow us to share ideas on how to engage in a meaningful way with young people. I would urge teachers in local schools and young people themselves to contact us here at Killarney Credit Union and find out how they can avail of tickets for what will be an unmissable event.’
Over 20,000 millennials, parents and teachers are expected to attend the conference, where issues such as mental health, wellbeing and career guidance will be the key focus. The event will also include workshops, motivational speeches and interactive classes. Guest speakers will discuss a wide range of topics including wellness, nutrition, bullying, sport, technology and entrepreneurship. The summit will also feature a number of ‘mini-Zeminars’ dedicated to careers, extracurricular activities and support networks.

Discounted tickets available by contacting the credit union directly - 064-6623730 /This email address is being protected from spambots. You need JavaScript enabled to view it.

Members Draw July 2017

Congratulations to our Members Draw winners.  

Helen Brosnan - winner of the car 

  1. Mary O Reilly
  2. Margaret Culloty
  3. Dan O Sullivan 
  4. Sean Brosnan
  5. Mary O Donoghue 
  6. Johanna Ryan
  7. Anthony Curtin
  8. Cliona Hallissy
  9. Noreen O Connor
  10. David White
  11. Betty McSweeney 
  12. Theresa Ferris 

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ks kly cu draw 4 1 003

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If you want to join the members draw today, please complete the application form here

Car Finance - read the small print

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Motor Finance – be informed before your sign up

With the 712 car registrations on the horizon, it’s important that you inform yourself on the motor finance deals that are on offer and consider all your option before signing on the dotted line.
Research conducted by the Competition and Consumer Protection Commission (CCPC) regarding consumer behaviour when purchasing cars indicated that 54% of respondents to the survey planned how much they were going to spend and how they would finance their car prior to choosing their last car, while 46% chose the car first.
Killarney Credit Union advise customers to set a budget when purchasing a car and stick to it, as often customers can be swayed by dealer finance on offer and commit to purchasing a car without considering all the facts.
The key difference between a credit union loan and say dealer finance, is that you own the vehicle Day 1 with a credit union loan. With PCP/Hire Purchase with dealer finance, you are effectively renting the car as you don’t own it until the final repayment is made.
Helen Courtney Power, Killarney Credit Union stated “we are advising our members to be prudent when looking at car finance and as sometimes the devil is in the detail. With PCP/Dealer Finance they may be deposits required at the start, balloon payments at the end, mileage restrictions, wear and tear, these restrictions don’t apply in the credit union.
Competition and Consumer Protection Commission back up this claim. This May, the CCPC raised concerns about car finance products with the Department of Finance and Central Bank of Ireland following an increase in people buying new cars using types of hire purchase.
The commission said it was “of the strong view that there are certain characteristics of car finance products that mean some consumers could take out a product which may not be affordable or in their best interests in the long term”
With a credit union loan, there are no fees, and no charges and you also have the flexibility of clearing your loan early without any penalty. Also, if you run into arrears, you can sell the car, such options aren’t available under PCP deals, as you are essentially renting the car until the final payment is made.
The credit union offers free Loan Protection and Life Savings Insurance so in the event of your death or permanent disability your loan is cleared. With dealer finance, there is no such protection, so repayments will still have to be made or alternative arrangements made to pay outstanding debt.
Helen added “Killarney Credit Union has 3 branches, so a local credit union branch is never too far away. Call and ask for a car loan quote today It’s worth putting in the time to study and understand the different finance options available, it will save you money in the long run” she concluded.

Car Loan Application

Flexi Finance Scheme

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Killarney Credit Union is looking for retail partners for its new initiative “Flexi Finance”. The scheme offers a finance options for customers of local retail outlets in Killarney and South Kerry. Speaking about the scheme, Helen Courtney Power, Business Development Officer said “we have been approached by a number of local retailers who want to help out their customers finance major purchases such as appliances, home furnishings, electronics, garden equipment and other purchases. Many of these items are costly and the retailer ends up holding the item in stock while waiting for payment from the customer, which may be over weeks or months. The beauty of the Flexi Finance scheme is that retailer refers the customer to Killarney Credit Union for the finance and we make the payment direct to the retailer in question. The customer can take home the goods immediately and repay the loan over a term that suits them and the retailer gets paid” she concluded.
Killarney Credit Union will provide all the training and support to the retailers who sign up to the Flexi Finance Scheme. Participating retailers will be promoted to the credit unions’ 25,000 members as part of the scheme. If you are a retailer who is interested in becoming a partner in the Flexi Finance Scheme, please contact Helen Courtney Power on 064-6623730/ 087-4518000 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Member Communications

An post increase comms channels

With the largest increase in postage in years, we are trying to look at more effective ways of communicating with members. 

Option 1: If you have moved house recently, please bring in an up to date utility bill, bank statement or offical document with your new address, please also bring in photographic ID with you  (passport, drivers license). Each year, we post over 25,000 statements to members, a proportion of which are returned. It is vital that you update your address or else your private financial information could be send to your old address. 

Option 2: Update your communication preferences - this can be done here or in any of the branches. 

Option 3: Register for online banking here and you can subscribe to estatements and eAGM notices. 

Member Documents

Under the Criminal Justice (Money Laundering & Counter Terrorist Financing) Act 2010 to operate a standard account in Killarney Credit Union you must have up to date records on file such as*:

1. Photographic ID: (one of those listed below)

a. Current driving license 

b. Current passport

c. National photographic ID card

d. ML10 form from Gardai with picture.

2. Proof of Address: (one of those listed below – must be within the past 6 months)

a.Letter from Revenue/ Government Dept/ local authority

b. Bank/ Credit Card Statement

c. Utility Bill

d. Household/ motor insurance cert

3. Proof of tax residence

a. Proof of PPS Number: (Personal Public Service Number) on official document

b. Public Service Card

If you have supplied this documentation recently to the credit union, please disregard this notice.

What to do next?

Option 1
Call into your local Killarney Credit Union branch at Beech Road, Park Road and Kenmare with the original documentation. Staff will copy the originals and return same to you.
Option 2
Post copies of the documentation to Killarney Credit Union to:
Compliance Department, Killarney Credit Union, Beech Road, Killarney, Co. Kerry. Please ensure that your member number is listed on the documentation supplied.
Option 3
Scan documents and email them to This email address is being protected from spambots. You need JavaScript enabled to view it. . Please ensure that scanned items are clear and legible. Ensure that your name, address and member number are also detailed in the email.

Please note: Where we cannot obtain the necessary documentation from a member, we are required by law to cease providing services and ultimately, to discontinue the business relationship which would mean having to close accounts. In order to avoid this unfortunate scenario, we would greatly appreciate your co-operation with this request.

If you have any queries or seek any clarification in relation to this please contact us 064-6631344 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Members Draw January 17

32 winners in Killarney Credit Union members draw

32 lucky members of Killarney Credit Union received a welcome boost this week when they were selected as winners of the twice yearly members draw. In total, over €26,000 was given out which included a brand new Toyota Yaris which was won by a Killarney town local woman, Ann Marie Cronin from Cahernane Meadows who was delighted with her win.
Speaking about the members draw, Karena McCarthy, Killarney Credit Union Marketing Officer stated “we currently have over 2,500 members in the draw which is held twice a year. This year our prizes include a new car and cash prizes ranging from €175 to €1,500 cash, our next draw will take place during the summer” she concluded.
Members can apply for the members draw at any of the branches or download an application form online www.killarneycu.ie. €12 will be taken from your account twice a year as an entry fee for the members draw.
The winners were:
Brid Marie Mahony, Kathleen Hickey, Pa Sugrue, Anne O Donoghue, Kathleen Snr Bartlett, Anne O’ Kane, Mary O’Connor & Colin House, Michael & Lucy Clifford, Kathleen Sullivan, Elaine Horgan, Alan Perry, Michael Lionaird Leane, Margaret Noonan, Josephine & Michael Lawlor, Marguerite Howe, Veronica McCarthy, Marie Brosnan, Frances Clifford, Billy & Rose Tangney, Helena Buckley, Nora Morton, Judy Ryan, Deirdre Leahy, Mary Horgan, Mary Brosnan & Geraldine O’Mahony, Maureen Broderick, Martin Brosnan, Zden Korova, Breda Moran
Karena added “the draw is limited to members of Killarney Credit Union and anyone over the age of 18 can apply to join, so we would encourage members to sign up, if they haven’t already, as the saying goes, if you’re not in, you can’t win” she concluded.

Ann Marie Cronin recieving keys from Pat Delaney, Chairman, Killarney Credit Union 

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To apply to join the car draw , complete form and return to the credit union.

CU Loan v PCP

2017 is set to be a bumper year for car sales with 45% of Irish consumers intending on buying*. It is also the year when a number of first round Personal Contract Plans (PCPs) are ending. Many will simply opt to roll-on their existing PCPs to finance the purchase of a new car. Others will face a final payment, known as a balloon payment, to buy out of the contract. Consumers considering rolling up should read all the small print, and they may find it’s time to burst that particular balloon.
Helen Courtney Power, Business Development Officer, for Killarney Credit Union says ‘Headline rates on some car finance deals such as PCPs can easily distract from a range of additional charges, and a great deal of inflexibility. With a personal car loan from Killarney Credit Union, you own the car from the outset. If you run into difficulty, you can talk to us about adjusting the repayment schedule and if you are in the happy position of being able to repay the loan early, you can do so without any complications or rescheduling fees."
PCPs are among the least flexible forms of finance. Essentially they are lease schemes which makes financing a new car seem affordable due to low monthly repayments. You have, in effect, hired the car for a particular period of time, usually 3-5 years, while you make these repayments. At the end of the agreement, you will have to make the balloon payment in order to own the car.
In addition, you need to be conscious of the mileage you are racking up on the car, because the balloon payment, or guaranteed minimum future value (GMFV), of the car will have been calculated with your annual mileage in mind. Crucially, with a PCP you are also restricted with what you do while you are still ‘hiring’ the car. Should your financial circumstances change and you find you can no longer afford the monthly repayments, you cannot sell off the car to pay your debt, as it is not yours to sell.
In contrast, with a personal loan from a credit union the consumer simply borrows the money to pay for a car, which they own immediately, and which they can drive as much as they please, and sell on at any time they wish.
PCPs can set up a situation where the easiest and simplest option is to roll over into a new car - and a new plan. PCPs are effectively a way of trying to ensure that you will come back and buy another car from the same dealer or manufacturer. All well and good, but what if you don’t like the brand of car or they range they have to offer any more?
Helen continued “If you arrange finance with Killarney Credit Union before going shopping for a car, you are in a much stronger position. You are effectively going as a cash buyer to the car dealer, and may well be able to negotiate a better deal. We also offer car insurance, through the credit union insurance website coveru.ie or Axa Insurance. So if you’re thinking about bursting that balloon payment, you should consider Killarney Credit Union.”

Some things to consider before signing a PCP
• To extend the term of a PCP you may be charged a rescheduling fee.
• Take note of the cap on the number of miles/kilometres you are allowed to clock up over the period of the contract.
• You may be requested to commit to certain car servicing agreements.
• Ensure you always enquire about additional fees and charges, you are entitled to a list of all additional charges so ask the garage for this before you sign any agreement.

For more information on PCP's and how they work check out www.consumerhelp.ie/pcp

*Carzone Motoring Report 2016

Information on credit union car loans 

Annual General Meeting 2016

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Killarney Credit Union will host its Annual General Meeting this Wednesday 14th December in the Gleneagle Hotel, Killarney at 7.30pm. The credit union which is now serving the needs of its 25,000 members has been in existence since 1970 and has seen strong growth in the past 12 months.
Mark Murphy, CEO of Killarney Credit Union stated “The assets at the credit union now stand at a very healthy €105 million. In the past year, we facilitated the people of Killarney & Kenmare with over 2,500 individual loans to a value of €13.1 million.
With the initial signs of economic recovery in the local economy, member’s confidence has seen a saving increase of 8% bringing total savings in the credit union to €91 million. Due to this increase, in July 2016, the Board of Killarney Credit Union took the hard decision to limit savings to €50,000 per member. This decision affected less than 1% of the membership of the credit union and is being monitored on an ongoing basis. The credit union introduced a new IT system in October which allows for greater functionality and this includes online banking and mobile apps for members. It also introduced a range of new loan products including home, business, and bridging finance during the year.
Mark added “there is strong demand for the development of new products and services such as electronic payments, direct debits, debit cards, insurance cover and new loan rates. We are continually reviewing our product and service offering for members to meet their needs. Our home and business loan products are proving popular with members since their introduction this year” he concluded.
The credit union has been heavily involved in sponsorship of local clubs, societies and charities in the past 12 months with over 50 groups receiving €20,000 in sponsorship. The credit union has an ethos of supporting local initiatives. Local children were involved through the running of the local art and quiz competitions. The personal finance programme for secondary schools Clued-in was delivered in St Brendan’s, Killarney in 2016. A new children’s mascot Rua Red Deer was introduced to junior members in September.
Pat Delaney, Chairman of Killarney Credit Union stated “We are proud of the role we continue to play in being more than a financial institution but a valuable resource to the South Kerry community and its people. Even though the initial signs of economic recovery are clear, it is only right that every credit union continues to make responsible and prudent decisions going forward. Our priority at Killarney Credit Union is to protect our members and to serve their needs, whilst ensuring the safety of their savings. We are delighted to offer our members a return on their savings by paying a dividend this year. We would like to thank all of our members for their continued loyalty and support of our services” he concluded.
Killarney Credit Union will host its Annual General Meeting on Wednesday 14th December at 7.30pm in the Mangerton Suite, Gleneagle Hotel, Killarney. Members raffle will take place on the night with cash prizes and hampers. Light refreshments will be served.

Annual Report 2016 pdf

Art Competition Winners 2016

Celebrating local artistic talent with prize giving ceremony

Killarney Credit Union held their presentation evening for the winners of its Art Competition on Friday night 25th November at its head office in Beech Road.
There was a large attendance at the event where winners from the Under 7 to Over 18 category were presented with an award certificate, prizes and gift bags.
Speaking about the event, Joy Clifford Vaughan, Youth Officer from Killarney Credit Union stated
“There was a huge entry this year and we would like to thank all those schools throughout South Kerry who participated in the competition. This year, we had winners from these institutions, St Johns National School, Kenmare, Lissivigeen National School, Firies National School, Gaelscoil Faithleann, Killarney Community College and Kerry Parents & Friends. With a theme of “Dreams are made of this” this year allowed for great creativity and interpretation” she concluded.
MC for the night was Helen Courtney Power, from Killarney Credit Union who welcomed the winners and encouraged more participation in the Art Competition from the 14-17 age and 18 + age category
Pat Delaney, Chairperson from Killarney presented the prizes to the following:
Winners Under 7 age: 1st Chloe Kidney; 2nd Lillian O Sullivan; 3rd Amelie Counihan
Winners 8-10 age: 1st Orna Cornally; 2ND Oriana Pautrel ; 3rd: Dora Chen
Winners 11-13 age: 1st: Mia Counihan, 2nd: India Burton, 3rd prize: Daniel O Reilly
Winners 14-17 age: 1st prize: Kimberley O Brien
Special Category 8-10 years: 1st: Chloe Lynch Herlihy –2nd: Billy Breen 3rd Sean White
Special Category 11-13 years 1st Simon Clarke; 2nd Fionan Bruton
Special Category Over 18: 1st : James O Shea, 2nd: Catherine Fleming 3rd: Pat O Connor
The 1st place winners of each category went onto Chapter level to be judged on Saturday 26th November. 1st place winners at 18+ Special Category at Chapter level was James O Shea from Kerry Parents & Friends will then go forward to National Level of the Competition in Dublin in the new year.
Now in its 33rd year, the competition attracts up to 50,000 entries through 300 credit unions nationwide and caters for all ages, with categories ranging from under 7 to over 18 and adult. There is a special category for those with physical and intellectual disabilities.

View the embedded image gallery online at:
http://killarneycu.ie/news?start=21#sigProIdd643f200a4

Insurance Event 2016

Talk to the experts about the insurance cover you need and avail of member discounts

Ask about Loan Protection Insurance (protect yourself in the case of sickness, disability or unemployment)

What are the benefits of Life Savings and Loan Protection Insurance?

Find out Death Benefit Insurance and what it means for you.

Update your nomination form with your wishes.

Competitions, gifts and member promotion

insurance event

 

Guide to Insurance 

Keep the wolves from the door

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“Keep the wolves from the door this Christmas”

With Christmas being just around the corner, an exciting and wonderful time for families, but for many it can be a time of stress and financial strain. Killarney Credit Union has teamed up with independent financial advisory organisation MABS (Money Advice and Budgeting Service) to produce their “Keep the Wolves from the Door” a Christmas Survival Guide.

Download here Page 1.  Download Page 2

 

Personal Micro Credit Initiative

 

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THE SCHEME IS A DRIVE TO COMBAT MONEYLENDERS, WHO CAN OFFER LOANS AT EXORBITANT INTEREST RATES

Killarney Credit Union has today announced the launch of a new loan scheme aimed specifically at people in receipt of social welfare payments. Branded the “It Makes Sense” loan, the scheme is aimed at those in receipt of social welfare, particularly those who may have used or considered using the services of a moneylender.
Applicants for this scheme do not already have to be members of the credit union. Once the person lives or works in the credit union’s common bond area, the credit union can process their membership application and then accept the person’s application for the “It makes sense” loan. As with any loan scheme, potential borrowers must be able to show a capacity to repay the loan. Mark Murphy, CEO of Killarney Credit Union stated:
“We have been operating this PMC loan for the past year and are delighted to be part of this ongoing initiative. Providing access to credit for those who need it most is at the very heart of the work we do. We are all very aware of the penal interest rates charged by moneylenders. This scheme can play a vital role in helping people to avoid getting trapped in a cycle of high interest debt”.
Loans issued under this scheme can be for any purpose. The maximum loan amount is €2,000 and the maximum loan period is two years. For applicants who receive their social welfare payments in cash (via a post office), the repayment for this loan must be made via the Household Budget Scheme, operated by An Post. Borrowers must be willing to sign up to and use the Household Budget Scheme to enable loan repayments. For those who receive social welfare electronically (into a bank or credit union account), repayments for The “It Makes Sense” loan must be made by standing order or direct debit, directly from the account which receives the social welfare payment.
The Central Bank estimates that about 360,000 (2013 Report on Licensed Moneylending Industry) people are using moneylending services in the Republic of Ireland. This does not take into account those using unlicensed operators. Interest charged on loans from moneylenders can be as high as 187%. The maximum interest rate which credit unions can charge is 12% (12.68% APR). Mark continued
"The 'It Makes Sense' loan is working to create a realistic offering to counter the ‘convenience and ease’ advantage that moneylenders have in this country. Credit unions have been very vocal throughout the recession years about the cost associated with using moneylenders. We believe that this loan scheme will offer people on social welfare a local, low cost alternative".
Additional information on the scheme is available at www.itmakessenseloan.ie.

Information Guide on the PMC Loan here. 

To make an enquiry click here

 

 

Art Competition 2016

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The theme of this year's Art Competition is "Dreams are made of this". The text of the theme does not have to be illustrated on your artwork. We are looking for your interpretation of the theme through your art. All entries must be submitted on A3 or A2 Landscape only (we can not accept A4 format). Please see rules on entry form.

Entries much reach our offices (Killarney, Kenmare) no later than Fri 28th of October 2016.

Application Form

Bursary Award Winners 2016

Killarney Credit Union made a cheque presentation to the lucky winners of the Third Level Educational Bursary Award at a function at in the Beech Road office on Saturday 1st October.
The winners of the bursary were Shane Howe, Irene Horan, Brendan Wall and Claire Cronin who each received an award for €1,000.00 each.
Speaking about the awards, Joy Clifford Vaughan, Youth Officer, Killarney Credit Union stated “in light of the increasing costs of attending third level, we are delighted to support these first year students as they begin their academic journey and also wish all those that applied continued success in their studies”.
Nearly 60 applications were received for the awards and applications were open for those who are attending third level for the first time and members of Killarney Credit Union.
The winning students were Shane Howe from Spa who is studying Early Childcare Care and Education in the Institute of Technology Tralee, Irene Horan from Muckross who is studying a BA International in UCC and Claire Cronin from Clonkeen who is studying BSc (Biological, Earth and Environmental Sciences in UCC. Brendan Wall from Headford who is studying Software Development in Limerick Institute of Technology.
“Supporting education is very important to us in the credit union and we have given out €12,000 to date to students attending third level through our involvement in the bursary award” stated Pat Delaney, Chairman, Killarney Credit Union.

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Irene Horan, Claire Cronin, Brendan Wall, Pat Delaney, KCC, Joy Clifford, KCC (missing from photo - Shane Howe) 

CU comes first

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CREDIT UNIONS EMERGE AS CUSTOMER EXPERIENCE CHAMPIONS

For the second successive year, credit unions have placed in first position in the CXi Ireland Customer Experience Report 2016
Result marks the unrivalled dedication and commitment which credit union personnel give to serving credit union members across the country
The CXi Customer Experience Survey 2016 is a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in 2nd position and An Post in 3rd place.
The 2016 CXi survey was conducted in June 2016 by Amárach Research. A representative cross section of Irish consumers were asked to select from 170 brands across ten sectors. Over 42,000 customer experiences were evaluated as part of the study. The report aims to raise the game of customer experience management in Ireland, to establish a league table by which companies can benchmark their progress in this area and to measure how customer experience in Ireland compares internationally.
Commenting on the report, Mark Murphy, CEO of Killarney Credit Union stated:
“This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in the South Kerry area, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”
Credit unions are deeply embedded in the communities which they serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, credit unions continue to excel in personalisation. This means that they work hard to understand their members and take time to recognise their individual needs and circumstances.
Mark added:
“As member owned organisations, providing excellent service to our members is very much at the heart of everything that we do. As we continue to expand the services which we offer, we will continue to ensure that we put the needs of our members first. Our ethos will never change and our members will remain central to all of the decisions that we make, both now and in the future”.
A full copy of the CXi 2016 report is available at www.cxi.ie.

Top tips for Christmas Spending

Killarney Credit Union has also outlined their top tips to get people through the Christmas season.
1: Budget, Budget, Budget.
Plan how much you can afford to spend - and stick to it.
2: Make a list.
Decide what you're going to buy in advance. Decide in the store and you'll spend more!
3: Pay with cash where possible.
Avoid credit cards, store cards, payday loans and money lenders - they'll cost you more.
4: If you borrow be sensible.
Borrow where the interest is right.....not on your doorstep!
5: Compare prices.
Before you buy, compare online and between shops. You’ll be amazed at the difference.
6: Use trustworthy vendors.
Buy from reputable websites and check they guarantee delivery before Christmas.
7: Check for Sales.
Many shops will have sales before Christmas. Ask around, and maybe you could get those presents for even less!
8: Interest Free Deals.
Look for interest-free deals when buying furniture or electrical goods - but make sure to compare prices.
9: Christmas Clubs.
Joining a Christmas club or buying a few savings stamps will help you now - it will also get you into the habit for next year.
10: Read the small print.
If you borrow or enter into a buy-now-pay-later deal, be careful. Some lenders will penalise you for paying it back early or, if you do not pay it within the interest free period, you could be subject to hefty interest payments.
11: Under pressure? Talk to us first.
Suffering from debt stress? Already owe money lenders/Payday lenders? Call into Killarney Credit Union to discuss your options.
12: Friends and Family are priceless.
The best gift at Christmas is being together - and that costs nothing. Many families do Kris Kringle or Secret Santa gifts. Some families only give gifts to children. There are many ways of saving money without taking away the magic.

Business Lending now available

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Killarney Credit Union today announced its entrance into the business lending market with a new loan product for small, micro and agri businesses. The product which is competitive in the market place is targeted at trades people, retail, services, hospitality, manufacturing and farming sectors.

Speaking about the launch, Mark Murphy CEO of Killarney Credit Union stated that "we felt that it was an opportune time to launch our business loan product with growth signs in the economy and greater confidence among people to become entrepreneurs. 

Finance is one of key factors facing start up and early stage businesses to grow and scale. Short term bridging finance is also available for terms of 6 months or less.

Loans are available to members of Killarney Credit Union, if a business is to be established within the common bond of Killarney Credit Union (see map), is also eligible. (terms and conditions apply).

Common bond

 

Download our business loans brochure

To apply, make an appointment with our business lending team today on 064-6631344 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

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Killarney Credit Union Junior Members

 

Have you met Rua yet?

 

He's our friendly new mascott! Come and find out more in our Junior Members section!

Great loan interest rates from as low as 

5.6%

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For more information about any of our services please feel free to contact us directly.  We will be happy to help in any way we can.

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Loans

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Killarney Credit Union Home Improvement Loans

Don't miss our great value home improvement loans at a special rate of 8% (8.3% APR).  Click here to find out more!

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